During a multiyear engagement, we worked with Fiserv on several products within their Online Banking Solutions group. Our team was able to spend time inside users’ homes to truly understand their entire financial journey and use those insights and other research to help guide Fiserv on future product direction and inform a successful product design and launch.
Client: Fiserv, Inc.
Roles: Experience Direction, User Research, User Experience, Strategy
Link: Under NDA