Capital One’s Auto Finance group came to projekt202 for help with a complete redesign of their call center agent application to better serve both their customer service agents and their customers. By sitting with agents as they handled inbound customer calls, we were able to understand the biggest pain points and opportunities within the existing application and deliver a new design that allowed for a more powerful, more accurate, and easier to use application.
Client: Capital One
Roles: User Research, User Experience, Strategy
Link: Under NDA