BeyondTrust provides remote support applications that allow tech support employees to remotely connect and fix issues on users’ desktops and mobile devices. Our team was brought in to understand the real world issues help desk employees deal with while servicing their employees or customers and make sure a next gen remote support application made it easier for them to solve problems.
Client: BeyondTrust (formerly Bomgar)
Roles: User Research, User Experience, Strategy
Link: Under NDA