Citi Process Optimization

Citi was looking to understand and optimize the delivery process of their project management organization and wanted projekt202 to use our experience research process to help.

A solo project, I interviewed key stakeholders, observed key delivery meetings, and worked directly with a variety of team members to understand all the pain points and opportunities. Key optimizations to the process and tooling were recommended and deliverables were redesigned to support the new and improved process.

Client: Citigroup Inc
Roles: User Research, User Experience, Strategy
Link: Under NDA